Professional tech help for senior adults, with extra time and care.
Our approach
At tech you kindly, we understand that technology can sometimes feel overwhelming. Whether you’re moving to a new village or already settled in your home, we’ll be there for you with patient and friendly tech support, tailored specifically for older adults. Setting up a new device or internet service, troubleshooting software issues, or learning how to video call your loved ones, we'll take the time you need to help you every step of the way.
Our services
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home technology
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devices & apps
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internet & wifi
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tech security
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email & software
About us
tech you kindly was founded in New Zealand by Ken Chertok, a friendly New Yorker, who has lived in Auckland for the last ten years. Ken has over 35 years of professional technical consulting experience, and a reputation for treating his clients with respect and patience. Tech issues are not always easy to understand, and taking the time necessary to make sure you understand is as important as the solution itself.
At tech you kindly, we're on a mission to make technology simple and accessible for older adults. Our team of friendly tech experts is dedicated to providing patient and personalised tech support to help you navigate the digital world with confidence, while treating you like a person.
We understand that technology can sometimes feel overwhelming, especially if you’re moving to a new home, which is why we're here to support you every step of the way. Whether you're looking to choose or setup a new device or internet service, troubleshoot software issues, or learn how to video-call your loved ones, we're here to help you.
With tech you kindly, you can feel confident knowing that you have a friendly and knowledgeable team by your side to help you with all your tech support needs.
Kindly contact us
Ready to get started? Call us today at 0800 KINDLY (0800 546 359) or fill in the form below and click Submit to learn more about our services and how we can help you. We're here to answer any questions you may have and support you with your technology needs.
Connect to technology to connect with each other.
Testimonials
The tech you kindly philosophy
Let’s be honest, tech support isn’t always that supportive. The “techie” comes to your home, frowns at your misbehaving device and, if you’re lucky, tells you what’s wrong with it in terms that are at most 40% understandable.
Or, they spend a good amount of your session checking the time - because they’re on the clock, and have to rush off to their next appointment. They barely give you enough information (that you can actually use) to avoid calling them back again for the same issue. And sometimes they can even make you feel bad for calling about something that they think is too small.
Perhaps most importantly, you often don’t know who is going to show up, because any one of their crew could be there at any time. In these times of security and privacy worries, knowing who is helping you and accessing your devices is very reassuring.
tech you kindly was created to solve all of these challenges.
Security
- You will always know which tech you kindly staffer is coming to visit you - no surprises or uncertainty.
- Our staff are cleared by NZ Police.
- tech you kindly policies (of which you will receive a copy) clearly outline what types of information our employees will and won’t access. For example, they will never access your banking information.
- As tech you kindly is obsessed with privacy and confidentiality, we will gladly provide and sign a confidentiality agreement upon request.
Time
- Our sessions with you are set out as 90-minute “visits.” We call them that, because there’s no reason for you to feel rushed, especially with something that isn’t always intuitive.
- We take the time to understand the issues, explain (in non-techspeak) the possible solutions, and make sure you’re comfortable with those solutions.
- Taking the time to get to know you is very useful. While tech you kindly doesn’t sell electronics, we can let you know of any new devices or technology that could be helpful and where in NZ you can buy them.
Communication
- Yes, this is a repeat (but it’s worth it), we speak in English - not technospeak. We'll make sure you understand what the issue is and how we fixed it, so that you feel comfortable.
- You’ll know who is coming to your door when you make your appointment, so that you can feel confident and secure.
- We’re available by phone or email, so that you can reach us whichever way is most convenient for you.
F.A.Q.’s
Got questions? We've got answers! Check out our FAQ section to find answers to some of the most common questions about our services.
Q: Will you come to my retirement village?
A: Yes, we specialise in supporting residents of retirement villages.
Q: Can you help me move my technology and phone service to my new retirement community?
A: Yes, we can move your devices and computers, help you transfer your phone services, and set up internet connections.
Q: What types of devices do you provide support for?
A: We provide troubleshooting and support for a wide range of devices, including smartphones, tablets, computers, smart TVs, and more. If it has a screen or buttons, we can probably help.
Q: Can you help me set up my new internet service and wifi?
A: Yes, we can help you choose a service, or set up one that you’ve already chosen.
Q: Do you offer in-home support?
A: Yes, we offer in-home tech support. We’ll make sure you feel secure in knowing who you’re dealing with.
Q: How much does your tech support service cost?
A: Our pricing varies depending on the type of support you need. Contact us today for a free consultation and quote.
Q: Where was tech you kindly started?
A: tech you kindly was started right here in New Zealand.
Q: Are your personnel skilled at working with older adults?
A: Yes, our tech experts are focused on providing friendly and patient support to older people.
Have a question that's not answered here? Contact us today, and we'll be happy to help!
